Customer Testimonials
Excellent service, even my first time call in speaking to Treavor he really helpful with any questions I asked , come in later after work just 10 minutes we purchased the car. Yes so nice and easy, two days after we picked up the car and we meet Tim finance guys he is awesome also… we feel so blessed to have these people in this dealer. We definitely be back for buying another car in the future . Thanks so much Treavor and Tim Very nice gentleman and everyone works here . Highly recommended A+++++++++++++++++++++
We had a great experience working with Jake Mooney and Goran Filipovic who helped us with our purchase of a 2025 E350 sedan. We traded in our 2024 E350 for a few upgrades and they searched all over to find the perfect fit for our wants and needs. It was close to completion and only a few weeks away from being shipped to the USA. The car has many electronic features to navigate and Jake has been very helpful and patient in helping us understand, and made aware of, all that this car has to offer. Thanks again Jake, and the whole ... Read More DealerRater - Nov 15, 2024
Jules is an amazing person to work with! She's professional, friendly, and helpful. Goran in the finance dept is also fantastic. He's direct, transparent, and knowledgeable with the entire financing process. They were both a pleasure to work with.
Very good service, got my first car here, amazing experience, was helped by Alisha Gonzales. 10/10
Fantastic purchase experience, from first contact to delivery of my vehicle. Alisha was outstanding, taking time to compare and test drive pre-owned versus new. No pressure and overall a very pleasant experience.
My experience was amazing. Everyone was so nice,getting me into a car that I liked was their #1 priority.Julie K was/is my dealer,one the nicest people I've ever met.she took me out on a drive,made sure she explained all the features,told me the owner history of the vehicle and took extra care of me she is awesome! Kyle Richard's worked very hard to find financing that was suitable for me.being a 1st financee there were things I didn't kno & understand but he made sure I wz educated.i recommend ... Read More Google - May 27, 2024
I purchased a brand new 2024 BMW X4 M and Alisha Gonzales made sure to give me the best experience! Her hospitality and vehicle knowledge was great! Ask for Alisha!
Amin, Christine, and Bryan were the best, walked and helped us through everything perfectly and with a smile, seriously recommend them as they made the sales process flawless!
Got 3 cars from here, Zack always help with finding the right car for my family. I also get my services done here and their prices are the best and you can actually see the difference comparing to other dealers. For example I got a wheel done here for $720 and International Autos charged me $1000 for the same thing. The only bad thing is that they are always busy and have a busy schedule. But always happy with their services.
Amin was incredible. Great customer service, patience, and stayed in communication throughout the process. Will definitely be back when is time to upgrade!
Good service experience on my Mercedes. Had a multiple bad experiences with the other dealership in town (click on my other reviews for details) so I decided to give Umansky a try and was very pleased with how things went.
Jack gets 5 stars for his exceptional customer service. I have purchase several cars in the past. Unfortunately this time around the extended warranty (Protection Plus) for the paint , interior , environmental, etc. was not honored again! I had some sticky residue on my car due to road construction. As you know road construction is constant this time of the year. When I tried to have it removed it was denied. This is the second time. This warranty is useless. Jack was able to have it removed and detailed for me. He even gave me a loaner car while mine was being ... Read More Google - Nov 20, 2023
Just bought a Mercedes GLE 450e from Tony Sanfillipo at Umansky. As usual, Tony delivered. His customers service is unmatched. An absolute pleasure to work with. When Tony tells you he is going to do something, he delivers. He is professional, knowledgeable and a great guy. Would definitely recommend Tony and Umansky if you are in the market for a new car.
Alisha Gonzales at Umansky Motor Cars North was a great help and very patient with us, especially when we went in and to find out they sold the car we originally wanted. Please Thank her for showing us that great and understanding people still exist!
Purchased from out of State, thanks to Zack Haack the process was smooth, the communication was very accommodating to various schedules, by the time we arrived everything was ready to go for us. Great experience!
My wife and I were looking to purchase a mid-size SUV and Alisha navigated us thru the whole process . From start to finish she was very insightful, and was very attentive to my wife’s needs with this big purchase . Giving us many options we decided on a 2023 atlas cross sport . Thank you to Alisha, Evan and the staff at Mercedes bens North for making this experience comfortable and easy . We will be recommending them to friends and family for future purchases .
Zach has helped us purchase half a dozen fleet vehicles over the last year and a half. He goes above and beyond to get us into our vehicles quickly. We have total confidence in the service department as well, Steve, the GOAT has a great team that helps us keep our vehicles on the road. We are very pleased and will continue to build our fleet through the Umansky team.
Good experience at Umansky. I worked with Gary O. – he was classy, respectful and very knowledgable. Found exactly what I was looking for, made the process a breeze and was WORLD CLASS start to finish!!
See Mario Z. Great salesman.
I worked with Daniel Laber in the Service department on getting my Tiguan situated. Being honest with everyone who reads this, Dan is one of the best service department associates I have ever worked with in my life. He took care of my issues, he diligently worked with my Extended Warranty company, he patiently dealt with my high anxiety level with gracefullness and professionalism. It took a awhile to get everything taken care of and I wouldn't be driving my vehicle today if it wasn't for Dan, the rest of the employees at that facility, and Umansky for ... Read More Google - Feb 23, 2023
Ahmed, Michael and Rob, an amazing crew at BMW North. These guys are just on top of their league. They listen, the understand and most importantly get things done right the first time. Never a disappointment from them. Just picked up this beauty from them and man, the experience from start to finish, out of this world. Thank you
Got my Mercedes CLA from here. Mario Zuniga was my salesman and he was awesome. Amazing customer service and just an all around great dealership.
I had the BEST experience today at Umansky Motors. I worked with Gary Okla. He was beyond helpful! He was respectful of my budget, listened to what I wanted and far OVER DELIVERED on my expectations! I recommend him to anyone that is looking for a car.
Truthfully, I wasn't looking forward to car shopping. But WOW - Gary Okla changed my entire perception of the experience. It was stress free and I felt like I had a truly knowledgeable, expert, professional guiding me to my best option.
Jac'Quon Sanders made the financing portion easy, and we are ... Read More Google - Sep 23, 2022
I recently purchased my first Porsche, a 2020 Macan from Alisha Gonzales. Alisha was very attentive, knowledgeable and responsive to all of my questions and concerns. The Macan has a few issues that needed to be solved and since we purchased the car on a Saturday she coordinated all of the scheduling for these issues to be resolved the following week. I enjoy the car buying experience, however my wife does not… my wife admitted that this was the first purchase that she found painless… in a time when customer service is hard to find, Alisha made this purchase enjoyable.
I purchased a used car from them and it was a great experience. I worked with Raja Khan who was friendly, thorough and low pressure. He made sure I was comfortable with the car and had all of my questions answered before buying. He went above and beyond in every part of the process. I dread the car buying process, but Raja made the process transparent and straight forward. Would recommend Raja to anyone interested in purchasing a car.
Jessica was very patient, helpful and proactive in ensuring I received my car. I would definitely recommend going through her, she advocates for her customers.
I made a phone call to collect info on a Mercedes. Gary Okla answered my call. He went above and beyond to answer my questions and help me. He is very knowledgeable about his product and he took time to explain everything I had question about. He will be my guy when I make trip to visit and purchase my vehicle.
Bought a new car from Alisha Gonzales. She was extremely knowledgable and helpful! Met all of my needs in regard to the car purchase. Both Alisha and the dealership exceeded my expectations.
Really happy with my experience. I was really discouraged the last couple of weeks until I stumbled upon these guys. As soon as I called a sales representative Gary answered and ran out to the lot to verify the car I wa calling for. From that day they worked patiently and were attentive to my needs to get me what I truly wanted. My recent exp with other dealers has left a sour taste, but I would love to continue business with this location again!
The best car buying experience I've ever had. Our sales person Margy Cahill went way above and beyond for us. I will be buying my next vehicles from Umansky without question.
Mechanics dedicated to the trade with best in class skills.
I bought a VW for the first time about a year ago. The staff was very attentive to my needs and wants. I have had a excellent experience from both the buying process and repair processes. They have a great service repair shop for VW.I went there to get my oil changed and it took longer than usual and the manager apologized and waved my fee without me having to complain. A+++ for customer service. I’m very happy with them!
Car shopping was always an uncomfortable, anxiety-filled experience for me. Then I purchased a vehicle from Spencer Marquardt at Umansky. Despite the current car market being upside down, he found the perfect car for me and my family. He handled everything from A-Z, and all I had to do was sign on the dotted line and I was able to drive it home. His professionalism was solid, but most importantly, I felt like he truly cared about me as an individual. Spencer has earned my trust and my business for life. Thank you for making this such a positive experience!
This is a place to buy a used car. We bought a Hyundai with around 154k off the lot as an as is car. I noticed that it was burning a lot of oil - a quart every half a tank. They confirmed this and we found out that there is an issue with the 2.4L engines on Hyundai's. Umansky offered to buy back the car at full price or give full price toward another car on their lot. We bought another car off their lot. They are there to sell cars, but for me they stood behind what ... Read More Google - Oct 10, 2021
I’ve leased my last four cars from Mike Bekenshtyn at Umansky and it is always a pleasant experience. He follows up, clarifies the information when asked, is patient and gives me chocolates after each signing. One of the reasons I keep going back is they make the process easy, I don’t feel pressured to buy anything I don’t want and have not gone back on their word. Thanks Mike…see you in 3 years!
Everything was excellent always ask for Steve Putterman.
This by farcis the BEST Mercedes Dealership in Milwaukee. Steve is the best Service Manager! He knows how to treat his customers. Thanks Steve for you continued great customer service, it makes the difference. Blessings to you!
Great customer service and Jim's the best...
Been buying cars here for almost 30 years. Consistent high quality sales and service.
Todd Dekker in service is just fantastic to deal with. Prompt communication, professional, and down to earth. Taking my car in for service is actually enjoyable. -David Iancu
My experience was absolutely wonderful. Looking for a car during this pandemic was truly hectic. I just happened to be looking online and the exact car I was searching for popped up at Umansky. I contacted them and got a response right away. I was assigned a salesmen, Mr. Robert Butler who by the way attended to the minute details. No pushiness, no over the top unnecessary-ness. I appreciate the service I got. Thanks Robert and thanks Umansky. I'll see you soon.
The service was great and very non-pressure. Very knowledgeable staff that were friendly and not pushy. If you're looking for a positive experience that doesn't involve feeling like you have to buy a car then this dealership is where you should go. Talk to salesman Ryan Thompson
Customer service is excellent especially in service!!! Todd D and techs are super helpful and courteous!!!
The service department has been excellent - always a smooth, stress-free experience bringing my car in here.
Fast, fair and friendly. I love this dealership for both of my cars.
Always on point! Never a wait and Drew is great !!!
Great people, great service!
Fantastic parts department. Great help.
Walked in to buy a car about 30 min before closing. Jim Smallins told me that it was too late to test drive at that time. He showed us a car on the driveway but the entire time told us how expensive it is to own a Mercedes. I felt very unwelcome. Went across the street and bought a Lexus and was treated very well there.
This dealership was very helpful during my visit and they did everything I asked for my vehicle. I will recommend their dealership to anyone very respectful place. Will definitely be taking my car back.
Was so happy to work with guys. Spencer did amazing job. We really happy with him. Chris Palmisano financial manager did great job. Great guys
This dealership provides the best service one could imagine or wish for. Not only prompt but also meticulous and courteous. I have used their services for years now and have never been disappointed.
Fabulous service all work done promptly Nice new loaner. Best Dealership, took care of what a Florida dealer could not. Always pleasant group. Won’t go anywhere else.
Good solid dealership for VW vehicles.
A great group of people that work hard to make sure you are happy with the service they provide on your car! They go above and beyond, very responsive!
Amazing customer service - I stopped by the VW Dealership yesterday to look at a Golf GTI. Everything about this visit was amazing and it is the way a Dealership should be run. I emplore you to read this entire review.
I had found the car online and was told to talk with David when I got there. When I arrived the car was sitting out front, washed/dried, and ready to be seen. This may not sound like a big deal but after shopping for 2 1/2 months for cars I can tell you many dealers don’t prep the cars ... Read More Google - Mar 8, 2020
As it is my wife's car; she is the one that actually brings the vehicle in for service. She always feels comfortable in doing so... She feels well informed about the work being done. However, we didn't get the multi-point inspection form or the or the maintenance service sheet for the B-4 service this time. "O" did a really good job also the wash... thanks..
Absolutely exceptional Dealer! I'm super excited because I not only bought the car that I wanted, but I felt taken care of. It's all the little details that went into making sure I was considered throughout the entire processes. If an issue or potential issue came up, it was met with immediate transparency and a strategy to make sure there was an understanding as well as a means to resolve. I really can't speak highly enough about my experience here. Thank you Devin for all of your exceptional work and understanding! I love my new car!
First time buying a luxury car. I was impressed by everything from the first email inquiry to the purchase of my car. I will definitely recommend to all my friends
Todd was outstanding.... demonstrated remarkable customer service. and assisted To resolve my appointment issue. I would strongly recommend this car dealership to my family and friends.
Todd at Umansky did a great job and went above and beyond my repair request to find all issues and fix them. Extremely satisfied and happy to have the vehicle back.
Service is always awesome and I still say Steve Putterman is THE best service tech I’ve ever met!! The car cleanliness inside and out was NOT what I was expecting.
Great customer service, friendly staff that will assure that all maintenance needed will be taken care of, you will always get what you have paid for.... thank you
Drove 100 miles from Chicago to purchase the Mercedes Benx GLS 450, got a good deal. Jim was very good following before and after sales with me. Hunter was the guy with full knowledge of the Car and its options and Anthony Foster was the finance guy, he was very good talking to me and knowing more about me and my religion. Very impressed to talk to Anthony. Will recommend this dealer *****, Mohammed Shareef, Chicago, IL
Barb and I went to Umansky to check out a used Mercedes to replace the one we had for the past 6 years. We were introduced to Kyle Larsen, who checked on the auto we were interested in and Informed us it had already been sold. Kyle then asked us a series of questions to determine if there might be some other auto in their inventory that would suit our needs. He showed us a 2017 VW Passat R-Line and took us for a test drive. After we decided this car would meet our needs, Kyle put together a proposal and we ... Read More Google - Nov 19, 2019
All of the people at Umanski were very friendly and professional. My wife and I feel like we have gained a couple of friends in Kyle Larson and Anthony in financing. Even the others there that we were not working with directly were super friendly. We found our dream vehicle and they made it affordable for us. We do not make large purchases like this often but the buying experience we had at Umanski was wonderful. I look forward to keeping in touch with Kyle and Anthony. They will be the first ones I call when we are ready to ... Read More Google - Nov 17, 2019
I purchased a 2010 Toyota Highlander on Saturday, August 24th. While driving the newly purchased car home from the dealership with the car the tire light came on. I called the salesman immediately and he told me to try putting air in the tires. I did, and the light did not turn off. After trying his solution, I called him again and he tried to talk me into just ignoring the light, telling me it “really wasn’t a big deal.” I told him I would bring the car in the next Monday morning (2 days later) so their shop could look ... Read More DealerRater - Nov 15, 2019
My son bought a used car there. The salesman was very nice and also fallowed up with him after the sale. He made us feel very welcome.
I have been a customer of Mercedes Benz for a long time. Steve Putterman is quite an asset to your service department. Thanks Steve for your professionalism.
This is a Mercedes dealership. The only reason I gave it a three which is a high score for me to give this place, is because I know a few people who have had their car as a service there and they like that Mercedes dealership. My experience was not good when I went to buy a car at this place. There were a couple of salesman on the lot while I was looking at cars and no one asked me anything about purchasing or if I needed to be helped. When I asked the sales person if he had ... Read More Google - Oct 23, 2019
Great employees very attentive
Such a wonderful experience! Purchased a car from them and would do it again. Great job
Excellent service and employees are wonderful
Technicians made sure my vehicle was repaired properly. They provided accurate information for insurance to pay for the proper repairs. They went above and beyond paying attention to every detail.
Good service and a nice wait area with all amenities.
Steve Putterman was our service advisor and we were very pleased with his professional service. We look forward to contacting him next year for our yearly service.
Great
Terrific service and friendly staff
Todd is always great. I just wasn’t happy I had to wait 45 minutes to get my car because somehow my keys were misplaced which made me an hour late for a meeting. I also asked to have the inside cleaned and I am sure Todd relayed this to the team that cleans the cars but this is the second time the inside was not cleaned after service.